As Admin/Systems I take on a few different roles. I work with our Customer Care Team answering questions and helping out our customers. I also provide administrative and system support to the Rio Team. From setting up and training new employees to technical issues and the workings of our internal systems. Every day is different and challenging, which I love. I am excited to be part of such a great team here at Rio, where everyone works as a team and is passionate about positively impacting our customers.
My entire career I have worked in IT in various positions such as help desk, coordinating projects with programmers, administering reporting software, developing new reports and supporting all reporting users. I thoroughly enjoy working with a diverse group of users and help solving their questions and finding them solutions for their issues. I have worked with many different groups of users such as novice users to businesses leaders to programmers to gather requirements so I understand how important communication is. Problem solving, analytics and Excel are my three favorite things.
I grew up in Southwest Minnesota and graduated from Minnesota State University, Mankato with a Bachelor’s Degree in Computer Management Information Systems (CMIS). My husband, Jeremy and I live on a farm site near Springfield, MN with our two teenage daughters. In the summer you will most likely find me at a softball game or at the lake with family.